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Fairfield Housing Association

COVID-19 Update- 07.05.20

In line with Government guidance the Co-operatives office remains closed. Our staff are continuing to work from home during office hours and will be able to respond to voicemails and messages left out with these times. We appreciate your patience at this time and we aim to deliver as robust a service as possible whilst keeping our staff, tenants, customers and contractors safe.

 

Office Closure

Our office is closed for the public holiday on Friday 8th May and will reopen at 9am on Monday 11th May.

 

Repairs

Only emergency repairs are being carried out and any non-emergency repairs will not be actioned until further notice. In the case of an emergency maintenance issue, we would request that before our team undertake any home visits that you can provide the following confirmation: -

  • You are not self-isolating in line with Government guidance
  • You have not been in contact with persons that have been diagnosed with COVID-19
  • You or anyone within your household have not been diagnosed with COVID-19

Our definition of an emergency will be as follows:

  • Heating Failure
  • Electrical Failure
  • Plumbing Leaks (not weeps)
  • Sewer drainage failure

We would request that photos and/or videos are sent where possible.  This may help us to resolve some issues remotely, ensure that contractors are properly prepared and help to reduce the potential number of visits.

Repairs out of hours

Gas Call     0141 766 3333

Logie Building Services     01382 669669

Allan Whyte Electrical    01738 625608

 

Update to Services

Caretakers- carrying out restricted duties as of w/c 4th May

Cleaning Contractor- resuming normal stair cleaning rota as of w/c 11th May


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