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Fairfield Housing Association

Customer Service Advisor Vacancy

Are you... skilled, enthusiastic, highly organised, an excellent team worker and committed to making a positive difference to people’s lives?

Fairfield Housing Co-operative owns and manages over 600 homes in Perthshire We are part way through a period of significant change and are excited about continuing our journey to customer excellence.

As part of this, we have created a new role for a dynamic and passionate Customer Service Advisor to join our small team. 

This is a fixed term contract for a period of 18 months.

Salary: £20,821 - £23,544 (plus SHAPS DC Pension)

The Customer Services Advisor will be responsible for providing excellent front line service to our tenants and customers.  The role will include providing a range of administrative support functions across our housing management, asset management and corporate services.  This is a challenging, varied and interesting post and working within a small team you will have the opportunity to increase your skills across all aspects of housing.  We offer an excellent salary and conditions of service.

The successful applicant should be able to demonstrate:

 • Excellent interpersonal and communication skills, both written and verbal

• Excellent customer care skills and customer focused approach to service delivery

• A self-motivated, enthusiastic and flexible attitude to tasks

• Ability to engage effectively with external stakeholders and tenants

Recruitment packs are available by emailing recruitment@fairfield-ha.org.uk, calling 01738 630738 or downloading the application back below.

Closing date for all applications will be Monday 19th August 2019 at 12 noon. It is anticipated the interviews will take place week commencing 26th August 2019. Please note that CVs will not be accepted.

Application Pack

Organisational Values

Summary of Terms and Conditions

Job Description

Person Specification

Application Form PDF

Application Form Word

Equal Opportunities Monitoring Form


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