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Fairfield Housing Association

MESSAGE FROM OUR CHAIR TO ALL TENANTS

I hope you and your families are all keeping well and that you are managing at home in these challenging times. Please let us know if there is anything the Co-operative can do to be of help to you.

You may remember that we wrote to you in March to tell you that having considered what tenants had told us in discussions and surveys over the year, the Committee planned to share some services and roles with Kingdom Group.  

I am delighted to report that the new Shared Services Agreements with Kingdom launched on 1 May. This means we now have Shared Services Agreements for services to provide the support Fairfield needs to move forward, to build on our progress over the last year and to focus even more strongly on improving our services and performance.

Our new Management Team is led by Chief Executive, Bill Banks, who is also the Chief Executive of Kingdom. Services to tenants will continue to be delivered by our local staff team, led by Susan Bell, Head of Operations

Bill’s message to tenants is: “I am genuinely excited to start working with Fairfield staff and tenants as your new Chief Executive. I’m delighted that with the implementation of the Shared Services Agreement Kingdom will be able to share some of its 41 years of significant experience and expertise with Fairfield. The support which Kingdom can provide will help ensure Fairfield is able to build on the great foundations already laid and work towards a bright future. Kingdom will also benefit greatly from the local knowledge and experience that exists within Fairfield.” 

We already work closely with Kingdom and I believe this arrangement will bring real benefits for our tenants. Our two organisations have a lot in common, but most importantly we have a shared commitment to provide more and better services for our tenants.

I hope that the information provided now is helpful in bringing you up to date and we will bring you more information over the coming weeks and months. We are also developing new ways of consulting with tenants and getting your feedback while the current restrictions on face to face meeting are in place.

Most of our staff are currently working from home due to the Coronavirus, while our Caretakers have been able to re-start estate inspections and come estate services where they can do this safely. You can contact staff by telephoning the office number 01738 630738, which will be diverted to a member of staff, or contact us via email at reception@fairfield-ha.org.uk.

Yours sincerely

Bob McDougall- Chair

 


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